SafeSend Returns FAQ

Yes. Email notifications will be sent from noreply@safesendreturns.com. To prevent the email from getting filtered to spam/junk, we recommend adding this email address to your safe list.

Yes. SafeSend Returns offers a secure system to view and sign your e-file authorization form(s). Look for https:// at the beginning of the site URL and a locked padlock symbol in your browser's URL bar to confirm you are on the secure site.

Check your spam/junk email folder.  If you do not receive your code within the 20-minute time limit, please request another.  You might also search your email for noreply@safesendreturns.com.

The questions SafeSend Returns asks are knowledge-based questions pulled from government and credit sources.  You may be asked questions such as where you lived in a given year, or when you bought your car or home.  In the event the questions do not apply to you, simply choose the answer that accurately reflects this.  If you don't remember the answers to the questions, or you answer incorrectly, you won't be able to electronically sign your e-file authorization form(s).  You can instead print, sign and return your e-file authorization form(s) to Schlenner Wenner & Co.

This process can be completed on any computer, smartphone, or tablet via a web browser. If you are using a mobile device with cell data, please be patient as it may take a while for your information to download.

Please contact your accountant if changes need to be made. We will recall your return, make the necessary changes, and then re-deliver it to you.

There is currently no SafeSend Returns app available.

Yes. You can download and print your return from a computer, or save it for a later date.  If you are using a smartphone or tablet, you may not be able to download and print your return, but you'll be able to review and e-sign it.

SafeSend allows you to electronically sign your e-file authorization form(s), but it will not submit your tax return(s) to the IRS or State tax authorities.  Once signed, Schlenner Wenner & Co. is automatically notified, and we will then submit your tax return(s) to the taxing authorities. 

The spouse with the primary email address will first receive the link with identity verification questions specific to him/her. He or she will sign the e-file authorization form(s) and then enter an email address for the second spouse. The second spouse will then receive the email link with the identity verification questions specific to him/her.  Once the second spouse electronically signs the e-file authorization form(s), Schlenner Wenner & Co. will be notified that signing is complete.

If a couple shares an email address, the primary signer will first receive a link with identity verification questions specific to him/her. After the primary signer signs the e-file authorization form(s), he/she can then enter the shared email address again. A new link will be sent with identity verification questions specific to the second spouse.

Schlenner Wenner & Co. will deliver your dependent's return using SafeSend Returns. However, most dependents may not have sufficient government and financial data available to successfully complete the electronic signature process.  Therefore, you will need to print, manually sign and upload your dependent's e-file authorization form and tax arrangement letter (if applicable) through SafeSend Retuns.

We will deliver the return via SafeSend Returns, however, you will need to print, manually sign and upload the e-file authorization form and tax arrangement letter (if applicable) to us.

Yes. You can still print, sign, and mail your e-file form(s) back to Schlenner Wenner & Co. if you'd prefer to do so.

Yes. Once you sign your e-file authorization form(s), you will receive an email stating it was successful. The email will also include a link to download a copy of your tax return for your records.

Once we receive all required signed forms and the tax preparation invoice shown in SafeSend Returns has been paid (if applicable), your return will be e-filed.

If estimated payments are included in your review copy, you will automatically receive an email reminder 7 days before your payment is due.  You are able to turn these reminders off if you choose to do so.

Feel free to reach out to us with any questions you have about the delivery of your tax returns at 320-251-0286.